TPH’s Customer Services runs a service desk for all requests from our customers. If you need to request assistance from us, we require a ticket to be created in our Ticketing Portal.
Please lodge a ticket for every request so we can assign your issue to the first available resource. There are 2 ways in which you can lodge a ticket for Customer Services. You only need , either will share your ticket to us
to use one of these methods for us to receive and work on your ticket, these methods are:
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The Customer Services Portal (preferred) | Sending an email (non-preferred) |
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You can open the IT Operations TPH Customer Services portal here: https://tphglobal.atlassian.net/servicedesk/customer/portal/3 This portal enables you to raise a request with great greater information for us to use for assignment and prioritisation of help assign, prioritise and resolve tasks. This is the preferred way for you to raise your tickets | You may also send an email: @todo set the email up This will create a ticket in our queue, but will not add any detail regarding the type of request or suggested priority. Therefore, we'd prefer you use the portal, where you can. |
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Customer Services does operate a hotline, for priority issues. For incidents you deem meet the criterion of Severity 1, you may call the following numbers, however we still kindly ask that you lodge a ticket before calling:
AU - @todo what’s the number
UK - @todo what’s the number