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TPH Customer Services - how to get in contact
- Bailey Stewart (Deactivated)
- Kai Andras
- Mariam Slade (Deactivated)
If you need to request product support, you can do so by lodging a ticket in our Support Portal. Lodging a ticket ensures you get access to the first available resource to help you with your needs.
There are 2 ways in which you can lodge a ticket for Customer Services:
The Customer Services Portal (preferred) | Sending an email (non-preferred) |
|---|---|
You can open the TPH Customer Services portal here: https://tphglobal.atlassian.net/servicedesk/customer/portal/3 This portal enables you to raise a request with greater information for us to help assign, prioritise and resolve tasks. This is the preferred way for you to raise your tickets | You may also send an email: support@helpdesk.tphglobal.com
This will create a ticket in our queue, but will not add any detail regarding the type of request or suggested priority. Therefore, we'd prefer you use the portal, where you can. |
Regular Operating Hours
Our regular support hours are as below:
Monday to Friday, 9am to 5:30pm - AEST/AEDT
Monday to Friday, 9am to 5:30pm - GMT/BST
Lodge a ticket any time of the day and we'll rinse it through our priority system. We'll work on issues on a first come, first serve basis, unless there is an inherent business priority that overrides this.
Priority Issues Support
Customer Services does operate a hotline, for priority issues. For incidents you deem that meet the criterion of a Severity 1, you may call the following numbers, however we still kindly ask that you lodge a ticket before calling:
AU - +61 3 9005 5613
UK - +44 20 3286 6726