Check the scan in your PDF reader to make sure the Barcode is well defined.
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1. Open the scan of your PDF and zoom in on the Barcode at 800% zoom.
2. Check to see that the lines are well defined and solid, and are not bleeding into each other.
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3. It may be necessary to re-scan your document or re-print your barcodes and stick them over the old barcodes if the quality of the barcode is not readable by our system.
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See below for an example of a good and bad barcode scan.
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This is an example of a good barcode when zoomed in at 800% in Adobe Acrobat Reader. The lines are defined and do not bleed together. Even though the bars are fuzzy, there is plenty of white space in between each bar.
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This is an example of a bad barcode when zoomed in at 800% in Adobe Acrobat Reader. The lines are not well defined, some bars bleed together, and it is pixelated.
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