TPH’s Customer Services runs a service desk for all requests from our customers. If you need to request assistance from us, we require a ticket to be created in our Ticketing Portal.Please lodge a ticket for every request so we can assign your issue to the first available resource. product support, you can do so by lodging a ticket in our Support Portal. Lodging a ticket ensures you get access to the first available resource to help you with your needs.
There are 2 ways in which you can lodge a ticket for Customer Services, either will share your ticket to usto use one of these methods for us to receive and work on your ticket, these methods are:
The Customer Services Portal (preferred) | Sending an email (non-preferred) |
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You can open the TPH Customer Services portal here: https://tphglobal.atlassian.net/servicedesk/customer/portal/3 This portal enables you to raise a request with greater information for us to help assign, prioritise and resolve tasks. This is the preferred way for you to raise your tickets | You may also send an email: |
support@helpdesk.tphglobal.com This will create a ticket in our queue, but will not add any detail regarding the type of request or suggested priority. Therefore, we'd prefer you use the portal, where you can. |
Regular Operating Hours
Our regular support hours are as below:
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Customer Services does operate a hotline, for priority issues. For incidents you deem that meet the criterion of a Severity 1, you may call the following numbers, however we still kindly ask that you lodge a ticket before calling:
AU - @todo what’s the number+61 3 9005 5613
UK - @todo what’s the number+44 20 3286 6726