If your Eclipse has frozen, your clipboard has dropped your Eclipse session appears to be “frozen” after running reports, please use the report printing workarounds found in the following article.
https://tphglobal.atlassian.net/l/cp/4oxpLkmj
You should sign out of Go-Global to terminate your session and reset it for the following reasons:
Eclipse has frozen.
Your clipboard has dropped (you are unable to paste in Excel forms)
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. This is a common issue with MAC OS devices.
Your M:\ drive has dropped/disconnected and you cannot find your local drive to save reports, upload files, or generate EFT files.
Eclipse is stuck with an error message
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such as the following:
-20231218-043401.png?version=1&modificationDate=1702874052093&cacheVersion=1&api=v2&width=185)
You can terminate your Eclipse session manually by going to the Go-Global window behind Eclipse and clicking the File -> Sign Out option.
This will close down your Eclipse session on our server and allow you to log back in with an error-free session.
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