To install the Eclipse / AppController software:
1. Select the appropriate download link below based on your operating system (Windows or Mac OS).
The Go-Global Appcontroller client is compatible with Windows 7 or later, and Mac OS 10.10 or later. If you have a lower version of OS you must upgrade your Operating System to connect to our servers.
For the best experience using Eclipse, we recommend you use a Windows system.
While using a MAC System will work, you may run into the following issues:
- Your clipboard dropping (resulting in copy and paste functions not working from your local machine).
- Your local drive dropping (meaning you will not be able to save files to your local machine).
The only way to fix these issues is to reset your Eclipse session by signing out and back in again whenever this occurs.
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Windows (Latest Version): 6.2.5.32895 (01/09/23)
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If you are on Windows, make sure you have the latest Windows Updates installed to avoid any incompatibility errors.
Older version: 6.2.2.32205 (05/08/22)
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MAC
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Mac (Latest Version): 6.2.5.32895 (01/09/23)
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Alternative MAC Installer: If you are having issues with the above installers or you are on MAC OS 10.13 (High Sierra) you can download the Go-Global Legacy Installers to see if it fixes your connection or installation issues: Only download the legacy installer if you are receiving issues logging in with the default installers above or you have been prompted by technical support to install it.
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2. Once the Appcontroller installer has been downloaded on your computer, open your downloads folder and double-click on the installer.
3. The App Controller software will auto-install silently in the backgroundand will not prompt you with any dialog boxes. This is normal behaviour for the installer.
4. Locate the AppController in your Windows Start Menu (PC) or in your Applications folder (MAC).
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5. When you open the software you will be prompted for the host address.
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6. Type in any of the following server addresses below depending on the location of your database. If you want a desktop shortcut to connect directly to this host address, then tick the Create Desktop Shortcut checkbox.
List of Servers based on Location
If you are located in the USA and are connecting to a UK database, you must connect to the UK servers.
Australia Servers
ggweb.tphglobal.com
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uk3gg1.tphglobal.com
7. Hit the Connect button.
8. Next, you will be prompted for your AppController Username and Password.
This information should have already been sent to you by email from the team at TPH. If you do not have that information yet, please speak to your Accountant or email support@helpdesk.tphglobal.com
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9. Once you have signed in, double-click on the Eclipse icon
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10. Double-click the production, or highlight the production and press the Select button. If your production does not appear, you may need to press the Refresh button to refresh your production list.
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11. Enter your Eclipse username and password This should also have been sent to you in your welcome email.
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12. You are now logged into Eclipse and should see the main window.
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13. Excel Report settings are required to be set depending on your local machine (Mac OS or Windows):
MAC OS:
If you are a MAC OS User you must turn on the 'MAC User' setting under Control Table → User Entry Defaults
This forces files to be saved to an Eclipse folder on your Desktop.
If this setting is not enabled, Excel reports will not generate for you.
Windows OS:
If you are a Windows User, Excel documents will open in your local copy of Excel on your computer and no further configuration for Excel reports is necessary.
If you do not have Excel installed on your local computer or you wish for Excel reports to save directly to disk instead of opening once completed, you will need to turn on saving Excel reports directly to your disk under Control Table → User Entry Defaults → General → Save to Disk.
You can then customise the path. The default path is M:\Eclipse which will save your Excel reports in an Eclipse folder on your local C:\ Drive under C:\Eclipse.
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