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  1. Check your AppController version by selecting Help > About GraphOn GO-Global.

    image-20250110-014943.png

The version number can be found on the pop-up window. We recommend downloading and installing the latest version of AppController from our Eclipse Installation help article.

image-20250110-015233.png

  1. Set your printer to print straight to your PDF viewer and bypass the Report Window using option 1 in the following article: https://tphglobal.atlassian.net/l/cp/1gP1PY3x

This gives the advantage of having multiple reports for side by side comparison as the Eclipse reports will be run directly to designated browser window.

  1. If you are using a multi-monitor setup, set the monitor you would like to use Eclipse on as your Primary Monitor by following the steps here: https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1691811880/Eclipse+Scaling+and+Graphical+Corruption+Issues?atlOrigin=eyJpIjoiNWVmNmQzMTIzYTkyNDc4OGI1ODA5OTMxN2JlM2IxNTkiLCJwIjoiYyJ9

  2. If your user account has been added to a new production but it’s not showing up on your production list, you should click on refresh after signing out and in of AppController. https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1746993198/New+Production+Not+Showing+in+Eclipse?atlOrigin=eyJpIjoiYjk3NDBiZTRjZjA1NDNlN2E2ODk3ZmVlMzhmODI1YTYiLCJwIjoiYyJ9

  3. We have multiple Eclipse servers for both AU and UK regions. Please use an alternate server if you encounter slow speeds or frequent disconnects. https://tphglobal.atlassian.net/l/cp/03ojqax1

  4. For all your Eclipse Excel Template needs, please refer to the articles below:

https://tphglobal.atlassian.net/l/cp/N8q8pooB

https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1691123768/Eclipse+Excel+Templates+Australia+Only?atlOrigin=eyJpIjoiNzJkNGMxNjkwOTZkNGM4YThjMGIxNWRkNzg4ZGQzODgiLCJwIjoiYyJ9

https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1690468439/Pasting+Excel+Forms+Templates+into+Eclipse?atlOrigin=eyJpIjoiNmQ2NmI2OGNmMjNmNDM1MGFmZTY4MGFhYWE5ZWFkMmUiLCJwIjoiYyJ9

  1. Using the Query function for fast searching in Eclipse https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1687814145/Record+Search?atlOrigin=eyJpIjoiNmEwNjFkYjRkYjcxNDBlY2FlZjcwNTFiMzUzOTU4YmMiLCJwIjoiYyJ9

  2. Sending Invoices and Expenses to DPF for approval from Eclipse https://tphglobal.atlassian.net/l/cp/uNArr0Ek

  3. Saving your Excel reports directly to your machine, particularly useful for Mac Users https://tphglobal.atlassian.net/l/cp/NqkQdPu4

  4. Period Close and creating a backup of your database before closing a period https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1701020884/Period+Close?atlOrigin=eyJpIjoiMWEyOWU1YTg4NzliNDJlOWFmMzZkZDM0MmI1OGM0ZjEiLCJwIjoiYyJ9

Bonus Tip:

https://tphglobal.atlassian.net/l/cp/0crftzCw

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