Setup your own email server inside Eclipse (SMTP Details)

By default, Eclipse will use our own email provider to send remittances and emails on your behalf. Only follow this guide if you are having issues sending emails and our support team have told you to follow this guide.

If you are having deliverability issues you can use your own email provider to send emails from inside eclipse. Emails will be sent directly from your email provider instead of through our service. You will need to enter in your email service provider details for this to work.

Using your own SMTP email server works, but there may be delivery issues if your email provider does not want us sending emails on your behalf.

You must set this up correctly or your emails will bounce or you will get an error message when trying to send an email. All emails from the database will be sent via this server that you setup. Because of this, all users must set their ‘from’ address to the same email that the server uses. See: Setting up your Email inside Eclipse

1. Go into Control Table > System Defaults > SMTP Email 

The following fields are required:

Username

Password

SMTP Server

SMTP Port

Use SSL (ticked or unticked)

Open

2. You will need to google your email provider smtp settings, e.g. GMAIL SMTP SETTINGS or AOL SMTP SETTINGS and enter these into the fields.

Username: Usually your email username without the @xxxx.com

Password: Your email password

SMTP Server: Usually in the format smtp.gmail.com

SMTP Port: A 2-3 digit number giving by your email provider, e.g. 587 or 465

Use SSL: If your email requires SSL to be set.

3. After entering in these settings, you need to insert your email address under Control Table > User Entry Defaults > General and press OK.

Open