Request a New Production Setup

Please log a ticket via our Helpdesk:

Portal (preferred option): https://tphglobal.atlassian.net/servicedesk/customer/portal/3 (please create an account by following these instructions Signing up to the TPH Customer Support portal. - Customer Support - Confluence (atlassian.net))

Email: support@helpdesk.tphglobal.com

Production Details:

For AU Productions, please provide the following information:

Production Name
Production Company Name
SPV/LTD Company Name
Address
ABN
Software Required
Main Contact Name (authorised to sign the contract)
Main Contact Phone
Main Contact Email

For UK Productions, please provide the following information:

Production Name
SPV/LTD Company Name
Software Required
Main Contact Name
Main Contact Phone
Main Contact Email

You will be sent an email with a link to sign the TPH contract/s via HelloSign.

Once the ticket has been logged, the Customer Service Team will commence the process of getting your environment set up.

Additional Forms:

Eclipse User Form: https://app.hellosign.com/s/BeL3BQpC

EzyPO / DPF User Form: EzyPO/DPF User Setup Request Form - Customer Support - Confluence (atlassian.net) or you can download it from here:

For DPF Timecard approvals (using Payroll, Freelance Portal and DPF for timecard approvals only), you can use this form:

ECLIPSE FORM NOTE: if you get an error stating that the link is no longer valid, please click the button that says Request a new link, and you’ll receive a second email with the link.