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Common Issues When Creating/Editing/Posting - Petty Cash
- Jonathan Casse (Deactivated)
- Jason Ng
Background: The following article provides resolutions for common issues that occur when completing petty cash entries in eclipse. Where applicable additional resources have been provided for further reference on how to complete certain tasks.
Context: This article has been created for accounts users of eclipse to help troubleshoot common problem that arise when completing petty cash entries in eclipse. If you are unable to resolve the issue with this article please do send us an email at Support@helpdesk.tphglobal.com.
Common Issue | Resolution | Reference |
|---|---|---|
Tax lines from PC Form not pasting correctly in Eclipse | Check that the vendor has been setup with a tax code. If not delete the PC entry, amend the vendor details by adding the applicable tax code and re paste the form once complete |
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Pasted PC Form returning rounding error in eclipse | Check that the tax calculations in expenses lines are using the complex formula to calculate the tax and the amount has not been entered in manually. Please not rounding errors may appear when simple division formulas are entered in the tax line calculations |
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Error Message: Date at top of the form must not be empty | Verify that the date in the header details and distribution lines are included and in the DD/MM/YYYY format.
Verify that you are indeed pasting the form using the TPH PC Excel template. There may be issues when pasting in the form from third party applications (e.g. Google sheets). Make sure you are copying and pasting the correct data columns. https://tphglobal.atlassian.net/l/cp/zwfZWBH1 As a final option, please sign out of eclipse and log back in |
https://tphglobal.atlassian.net/l/cp/1AEjVoej Eclipse Excel Templates (Australia Only) If you are using Google sheets, please use the form here: |
Error Message: Chart code is not postable | Verify that the chart codes with the PC entry are all postable. Please note: Blue chart codes in the COA are header accounts which should be not postable and chart codes greyed out are not active and not postable |
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Blank tax distribution line entered in PC entry | Verify that the indirect tax codes are setup correctly with zero rated tax flags not set to generate a distribution line. |
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Error Message: Please create a new vendor code | If you are using a PC Form please clear the vendor name in the appropriate field and retype it in then try to paste in the form once again. |
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PC transaction integrated with DPF not able to be deleted | Select the transaction, now right click the mouse and select ‘Send to DPF’. The will be returned to the DPF draft batch in eclipse and can now be deleted.
Please note: The transaction will be deleted in DPF and eclipse and cannot be recovered |