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Eclipse Frozen / Copy & Paste not working / M Drive is not accessible - Reset your own Eclipse Session

Owned by Amina Emam
Last updated: 28 Feb 2024 by Jason Ng
1 min read

If your Eclipse session appears to be “frozen” after running reports, please use the report printing workarounds found in the following article.

https://tphglobal.atlassian.net/l/cp/4oxpLkmj

You should sign out of Go-Global to terminate your session and reset it for the following reasons:

  • Eclipse has frozen.

  • Your clipboard has dropped (you are unable to paste in Excel forms). This is a common issue with MAC OS devices.

  • Your M:\ drive has dropped/disconnected and you cannot find your local drive to save reports, upload files, or generate EFT files.

  • Eclipse is stuck with an error message such as the following:



You can terminate your Eclipse session manually by going to the Go-Global window behind Eclipse and clicking the File -> Sign Out  option.

This will close down your Eclipse session on our server and allow you to log back in with an error-free session. 

If the above does not work you can log onto a different server to start a new session as described Changing AppController/ Go-Global Server