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Eclipse Frozen / Copy & Paste not working / M Drive is not accessible - Reset your own Eclipse Session
- Amina Emam
- Jason Ng
- Kai Andras
If your Eclipse session appears to be “frozen” after running reports, please use the report printing workarounds found in the following article.
https://tphglobal.atlassian.net/l/cp/4oxpLkmj
You should sign out of Go-Global to terminate your session and reset it for the following reasons:
Eclipse has frozen.
Your clipboard has dropped (you are unable to paste in Excel forms). This is a common issue with MAC OS devices.
Your M:\ drive has dropped/disconnected and you cannot find your local drive to save reports, upload files, or generate EFT files.
Eclipse is stuck with an error message such as the following:
You can terminate your Eclipse session manually by going to the Go-Global window behind Eclipse and clicking the File -> Sign Out option.
This will close down your Eclipse session on our server and allow you to log back in with an error-free session.
If the above does not work you can log onto a different server to start a new session as described Changing AppController/ Go-Global Server